Creative Hub and New Artist Salon Manager
Company: Salon & Spa Professional Association
Location: Minneapolis
Posted on: November 6, 2024
Job Description:
POSITION TITLE: Creative Hub and New Artist Salon
ManagerSUPERVISOR: Director of OperationsSummary:The main
responsibility of this position is to provide outstanding customer
service, both internally for Juut employees and externally for
visitors and guests. Key accountabilities of this position include
keeping the Creative Hub and New Artist Salon organized and running
smoothly, and ensuring all visitors are warmly welcomed. This
position includes an in-depth knowledge of salon and Juut Creative
Hub Center operations, inventory and use of SpaBiz as well as the
ability to work well with others at the Creative Hub and within all
salon locations. They will also live and demonstrate the Juut
Guiding Principles and Beliefs, utilize these in the performance of
their job, and are a Daymaker in every moment.Essential Duties and
ResponsibilitiesDAYMAKING
- Know, believe in & follow through of Company purpose, mission,
values, beliefs & guiding principles.
- Be a passionate expert: always continue to learn, serve guests
and employees consistently, and always maintain integrity.
- Make a genuine connection: always be authentic, respectful,
compassionate and fully present.
- Inspire an encore: always go above and beyond to give each
guest and employee an unforgettable experience and maintain
enthusiasm and confidence.Job RequirementsCreative Hub Manager
- Greet all visitors, offer beverage, seat, and contact
appropriate department to notify of visitor.
- Hold the calendar for, organize, plan, and execute Creative Hub
events, classes, and meetings.
- Organize, monitor the supply of, purchase, and receive office
and building supplies.
- Maintain To Do list of any building repair or improvement needs
in partnership with Maintenance Manager.
- Assist in maintaining organization and cleanliness in shared
areas of the Creative Hub.
- Fulfill book orders to salons and third parties. Monitor book
inventory.
- Process online and phone gift card purchases, respond to gift
card balance inquiries and research online and guest gift card
issues.
- Schedule couriers when requested or needed.
- Receive and distribute orders and deliveries as needed.
- Manage Creative Hub budget.
- Education Event Coordination, including but not limited
to:
- Coordinate all event needs (lighting, sound, tools, models,
etc.)
- Develop sell sheets for the events/classes
- Class/event communication (email, communication power point,
slack)
- Facilitate the booking of guest artists & educators
- Facilitate and track class sign ups
- Pulse out inspirations to attend - videos, testimonials,
etc.
- Communicate with the attendees as needed
- Order and gather all supplies for the events/class
- Attend, setup, and tear down the event/class
- Ensure all persons sign in and that the sign in sheet is
provided to payroll
- Ensure all educators and guest artists are compensated per
agreement
- Facilitate all class evaluations
- Book air & travel arrangements, where required and
approved
- Facilitation of Education Reimbursement Program
- Other duties as assigned.New Artist Salon Manager
- Salon Operations
- Promote and monitor highest standard of guest service among
staff through training, daily feedback, and by instilling in all
employees the importance of customer service by acting as a
positive role model in a professional way, both in actions and
dress code.
- Inspire the new artists to achieve their goals.
- Perform daily huddles with new artists on guest days to
establish goals for the day.
- Address all guest questions or concerns; be the point of
contact for escalations.
- Ensure guests are happy with their experience & service, in
conjunction with educators.
- Provide feedback to the education team regarding service
failures or guest concerns, and communicate back to the guest with
a proposed resolution.
- Attend leadership and/or education meetings.
- Approve employee timecards and tip reports for payroll.
- Work with the Guest Service team to manage artist books as
needed.
- Work with Marketing and Call Center Management to improve
productivity as needed.
- Maintain New Artist Salons station blueprint.
- Manage New Artist Salon budget.
- Facility
- Maintain the appearance of all guest areas. Dust shelves, water
plants and perform other basic housekeeping duties as needed.
- Ensure proper inventory levels for the New Artist Salon through
the placement of Aveda and non-Aveda orders, salon/office supplies
and cycle counts.
- Ensure the FOH schematics for retail are properly set and
maintained.
- New Artists
- Assist in the onboarding and salon placements of New
Artists.
- Facilitate salon shadow day schedules with salon managers.
- Ensure new artists have the information and tools they need for
their salon placement.
- Coach new artists to specified behaviors, benchmarks and
metrics.
- Document any disciplinary action for employee file.
- Prepare and deliver weekly New Artist Scoreboard.
- Guest Service
- Ensure proper training for and evaluations of Guest Service
Specialists when hired and throughout employment, moving employees
through appropriate levels and assigning appropriate increases per
written standards.
- Work with the HR Department in the hiring and termination
process of guest service.
- Ensure balanced coverage of the desk by the guest service team,
filling hours as needed.
- Manage guest service budget.Brand Representation
- Represent Juut in a positive light at all
times.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Inventory and/or operations experience within the retail
industry.
- Takes initiative on job functions and creates better ways to
complete tasks and processes.
- Outstanding customer service and communication skills.
- Ability to multi-task in a fast-paced environment.
- Ability to accept and adapt to change.
- Computer proficiency.
- Strong Microsoft Office skills.
- Availability to work set schedule:
- Regular work schedule
- 9:30am - 6:00pm Tuesday, Wednesday, Friday
- 11:30am - 8:00pm Thursday
- 8:30am - 5:00pm Saturday
- Need to be available on Sundays and Mondays when classes are
occurring (regular schedule will flex to accommodate).
- Ability to interact in a positive and productive manner while
fostering a team-based environment.
- Uncompromising integrity and ethical behavior.
- Strong organizational and time management skills.
- Drive to show above and beyond, exceptional service every
day.Education/Training/Experience
- Education: High School Diploma or equivalent required.
Industry-related certificate or 2-year secondary school degree
required.
- Experience working with SpaBiz or similar scheduling/point of
sale/inventory system required.
- Exposure to salon, cosmetics, or like retail business
preferred.
- Two+ years' experience managing retail employees, 20+
preferable, OR completed college degree in business, management,
hospitality, or similar program.Physical RequirementsWhile
performing the duties of this job, the employee will be required
to:
- Walk, sit, bend and squat.
- Talk and hear.
- Grab, pull or bend items.
- Lift and/or carry up to 55 lbs.
- View items at a close and distant range.
- Stand for extended periods of time.
- Use computers for extended periods of time.Working Conditions:
- Office EnvironmentNote: Job Descriptions are not exhaustive
lists of all skills, responsibilities, or efforts associated with a
job. They reflect principal job elements essential for performing
the job and evaluating performance. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions of the position.This document does not create
an employment contract, implied or otherwise, other than as "at
will" relationship.Compensation details: 55000-70000 Yearly
Salary
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Keywords: Salon & Spa Professional Association, Bloomington , Creative Hub and New Artist Salon Manager, Executive , Minneapolis, Minnesota
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