LOGISTICS CENTER TECHNICIAN
Company: New Era Technology
Location: Long Lake
Posted on: October 4, 2024
Job Description:
Description:Logistics Center Technician
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 28 PTO Days including company holidaysNew Era Technology is a
global technology solutions provider with 4,500+ employees and
offices around the world. New Era offers Cloud, Managed,
Professional, and Security services, and delivers Collaboration,
Data Networking, Digital Transformation, and Physical & Life Safety
solutions to more than 20,000 customers worldwide.We are looking
for team members to contribute to and deliver our mission: To
deliver and support technology solutions that securely connect
people, places, and information. New Era Technology is a community
of like-minded, like-hearted people who share the same vision and
values.Work alongside the finest team of highly skilled and
industry-certified professionals who are encouraged to drive change
and think outside of the box. As a team member, you will receive
competitive benefits, industry training, and certifications. New
Era Technology empowers businesses to embrace the future workplace.
As customers shift their perspectives on where and how work
happens, we are there to meet them with flexible, resilient, and
productive solutions. New Era Technology provides a team-oriented
culture, a positive environment filled with incredible staff, and a
genuine passion for providing the best service to our customers
worldwide. We believe that investing in our employees is the key to
professional growth, delivering exceptional experiences for our
customers, and setting the standard for excellence in our field. We
offer a growth-orientated, high-tech environment for employees.
Along with our many benefits, you can expect a corporate culture
that promotes personal and professional development. Our
customer-focused teams are built on our core values: Community,
Integrity, Agile, and Committed.Requirements:The Logistics Center
Technician performs a wide variety of tasks including configuring,
staging and testing of customer owned inventory being deployed.
This requires one to quickly adapt in an ever changing technically
diverse environment. High volumes of technical configurations are
performed on a daily basis. Development of configuration processes
and technical writing are critical components of the Logistics
Center Technicians success.Logistic Center Technician
Responsibilities:
- Configure hardware such as workstations, tablets, POS systems,
routers, switches, access points, printers, scanners and any other
piece of hardware as required by customers and internal
departments
- Write, interpret and update technical documents with verbal and
visual elements to insure consistent configuration of customer
equipment
- Interact with customers and internal departments to understand
their configuration requirements while fully utilizing and
communicating the staging center's capabilities
- Coordinate with Project Manager's (PM) & Project Coordinator's
(PC) on what materials need to be staged, configured for various
projects
- Configure components following customer and equipment
specifications while maintaining a fluid work flow resulting in
accurate work completed quickly
- Troubleshoot and repair computer equipment so it can be
deployed at customer's location
- Research and analyze technical developments as they apply to
Comm-Works core business.
- Understand and assist with all warehouse functions as
needed
- Unpack and check inventory received against purchase orders or
invoices assuring correct quality and quantities were
delivered
- Ship equipment to destination requested by PM/PC to arrive in
tact and prior to scheduled installation time.
- Record inventory transactions such as receiving, shipping, and
location transfers allowing for accurate and timely receiving,
shipping, and inventory reports
- Assist with inventory control, cycle counts and physical
inventory to retain 99% accuracy
- Establish and retain customer confidence
- Keep work area clean and organized
- Other duties and responsibilities as assignedRequired
Education, Skills & Experience:
- 1-year technical schooling or 3 years of hardware and software
technical experience
- 1 year of warehouse/distribution experience
- Ability to work unsupervised requiring critical decision-making
skills
- Proactive technical and procedural trouble shooting skills.
Understand how changing conditions affect the costs and benefits of
various options. Strong ability to define the methods and
conclusions of such trouble shooting activities. Identify ways to
measure and improve system performance.
- Proficient written and verbal English communication skills.
Ability to effectively communicate, present information, and
respond to managers, employees, customers, and vendors in an
intelligent, clear, concise, professional and grammatically correct
manner. Utilize technical writing skills and standard tools such as
Microsoft Office to illustrate and verbalize articulate
communications.
- Ability to build collaborative relationships, understand and
educate internal and external customers. Demonstrates the proper
behavior, communication and interaction to meet internal and
external customer needs and concerns. Respond to customer inquiries
completely and promptly.
- Knowledge of: Networking, 4G LTE, Cisco, Adtran, Fortinet,
(switches, routers, AP's) Windows OS (DOS, XP, vista, 7, 8) UNIX,
Apple, Computer Hardware and Peripherals, Symantec Ghost (other
imaging software) Word, Excel, Outlook and the Internet, aptitude
to learn any platform on the fly.
- Valid Motor Vehicle Operator's License. Fork Lift Certification
or ability to obtain this certification.Preferred Education, Skills
& Experience:
- Proactive technical and procedural trouble shooting skills.
Understand how changing conditions affect the costs and benefits of
various options. Strong ability to define the methods and
conclusions of such trouble shooting activities. Identify ways to
measure and improve system performance.
- Proficient written and verbal English communication skills.
Ability to effectively communicate, present information, and
respond to managers, employees, customers, and vendors in an
intelligent, clear, concise, professional and grammatically correct
manner. Utilize technical writing skills and standard tools such as
Microsoft Office to illustrate and verbalize articulate
communications.
- Ability to build collaborative relationships, understand and
educate internal and external customers. Demonstrates the proper
behavior, communication and interaction to meet internal and
external customer needs and concerns. Respond to customer inquiries
completely and promptly.
- Knowledge of: Networking, 4G LTE, Cisco, Adtran, Fortinet,
(switches, routers, AP's) Windows OS (DOS, XP, vista, 7, 8) UNIX,
Apple, Computer Hardware and Peripherals, Symantec Ghost (other
imaging software) Word, Excel, Outlook and the Internet, aptitude
to learn any platform on the fly.
- Valid Motor Vehicle Operator's License. Fork Lift Certification
or ability to obtain this certificationWORKING CONDITIONS &
PHYSICAL DEMANDS:
- Work in a warehouse environment
- Required to use hands and arms to type, pull, handle, feel,
reach and/or squeeze
- Regularly required to stand, walk, climb, balance, stoop,
kneel, or crouch; and perform work overhead
- Required to use a keyboard and a mouse for long periods
- Vision requirements include the ability to adjust focus and
viewing a computer screen for the majority of the workday
- Ability to hear and talk in a clear, audible voice
- Ability to lift up to 50 pounds without assistance. The
employee is occasionally required to lift up to 75 pounds
- Ability to handle multiple tasks simultaneouslyEXPECTED HOURS
OF WORK: Full-time - Monday -Friday 8am - 5pm, plus overtime as
needed. PM21PIb96d689411d3-26289-35335523
Keywords: New Era Technology, Bloomington , LOGISTICS CENTER TECHNICIAN, Professions , Long Lake, Minnesota
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